Sports Photographics Australia

FAQ and Help

Ordering

1. I am not sure how to order the photo?
   All the information you require to order photos from the website is in the "How to Order" page. Please read all this information before you send a query, as the answer will most likely be on that page.


2. Is your website secure for Credit Cards?
   Yes it is, we have a fully secure website for all Credit Card transactions.


3. When I order a digital image the price increases with the postage and handling charge?
   Yes it does, we have an inbuilt postage and handling fee that cannot be changed to allow for digital image orders. We have therefore discounted the cost of the image to allow for this. As you are getting the original that you can reproduce as many times as you want, we think that is a very reasonable price.


4. How long will it take for my photos to arrive?
   Delivery of photos usually takes between 2 and 4 weeks depending on our workload.

Website

1. How long will the photos from my event be on the website?
   For most events we will try and keep them on the site for at least 6 months and normally 8 months. We will advise differently in the event folder should it be only a short time. If you have not ordered after 8 months we probably think you will not be ordering so we remove them to save storage space on the website.

Photos

1. What type of paper are the photos printed on?
   We use a professional photo lab who print on photographic paper using a Matte Finish.


2. What can I have written on my photos?
   We shoot some events where we offer options of adding text to the photo. Most people usually have the athletes name on top of the photo and the event name on the bottom. See the "samples page" to view for yourself.